What agile means for the Home Office
...to transform government (for more information of what this looks like in practice, watch this video to see how the Government Digital Service is using agile). Home Office Digital delivery...
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Three things I learned using future-mapping tools with users
...cup of tea, with the freedom to change the process in any way, it might take you a little longer. It's easy enough to get users to describe how they...
Where do service designers fit within an organisation?
...project team or wider programme to more directly design/prototype parts, or to provide insight on how to approach design to achieve desired outcomes in a measurable way. Often working on...
Doing less by focusing on user needs
...wants. They become easy to dismiss as awkward obstacles to delivering something ‘that does at least do the job’. And they’re easy to negotiate away when they get ‘balanced against...
What is CoLab?
Posted by:
Katy Arnold, Deputy Director for Design and Research and Adam Hardy, Posted on:
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Categories:
Design, Recruitment
...(meaning a focus on outputs over outcomes) proven design-led methods confined to digital delivery teams, where the benefits they provide risk being limited to how a pre-determined solution is implemented...
Learning through international collaboration in New Zealand
...practice and expertise. In 2014, London hosted the first summit, a starting point for us to get together, discuss our experiences and spark ideas. My trip to New Zealand was...
Designing your design process
...are comfortable with the fact that we can’t solve the problem ourselves, we are able to get into a really quick cycle of testing and iterating. Test ideas early. Get...
Join Home Office Digital - we're hiring
...a passport, getting permission to come to or stay in the UK, entering the country or returning to it. We work on problems like how people prove their identity, know...
What we mean by service outcomes and measurement
...Outcomes and their measures can be a useful lens to help consider: all the work that’s happening across an end-to-end service how to frame new work before it starts how...
Life after live
Posted by:
Louise Costelloe-Ward, Posted on:
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Categories:
Live services, Service assessments, Service optimisation
...to assessments. There was a clear need to avoid this happening with live services and to generally improve our ways of assessing. We decided to draft our strategy for live...