Building success
...an organisation that recognises people for who they are, not what they are or do, and in which everyone has a voice. Opportunity for all – and enabling those who...
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Using the physical space in an Agile Project
...6) Agile Board The team’s Agile Task Board is the central hub for our project. It’s the main focus of communication for everyone, and we gather around it daily to...
Applying user-centred design in a data-focused product
Posted by:
Dani Berg, Senior Interaction Designer, Posted on:
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Categories:
Data, User centred design
At the Home Office we have a strategic ambition to make better use of data. We know that good quality data will improve outcomes for the people we serve, while...
Using ‘cooperative usability testing’ with our expert users
Posted by:
Liam O'Brien and Samantha Dickinson, Posted on:
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Categories:
Continuous improvement, User research
At the Home Office, usability testing is our go-to method for finding out how well a service will work for people. With expert users we need to understand how well...
Sharing design patterns to work smarter
Posted by:
Michael Owen and Ben Farber, Posted on:
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Categories:
Continuous improvement, Design, Service design
...Forms Government services tend to use a lot of forms. It’s no different at the Home Office. We’ve been building a framework for forms since last year called Home Office...
Debunking 5 product management myths
Posted by:
Megha Jain, Head of Product, Networks and Infrastructure, Posted on:
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Categories:
Delivery, Product
...the solutions to those problems. They do not want every feature under the sun, but they do want their specific issues addressed efficiently. For example, in the Home Office in...
Designing with an accessible mindset
...beautifully constructed JavaScript marvel because of simple build problems. Thanks to Home Office Digital’s Mehmet Duran for his help with this post. For more like this follow me on Twitter....
Creating a common language to describe services
...just one step in a bigger process. We’ve called these sub-services, and examples include: applying for a visa applying for a licence granting or refusing permission revoking someone’s permission Capabilities...
A digital age for all ages
...those whose careers have developed with a less flexible way of working and a more formal dress code. I read an article a while back from a top female CEO...
Sharing user-centred design lessons learnt at the Home Office
Posted by:
Chris Taylor, Head of User-Centred Design and Sara Vincent, Head of Content Design, Posted on:
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Categories:
Continuous improvement, User centred design
...our role as designers to listen and make room for them to contribute. This is how we build trust and social capital, which is how we gain support for what...