How will this new shiny thing deliver value?
...there’s nothing better than showing how costly an existing process is to get support for a better, user-focussed service (formerly known as the new shiny thing). Follow Oliver on Twitter....
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Agile: back to basics
I’ve been working as an agile coach at the Home Office for nearly a year and have had the luxury of seeing lots of teams in London, Sheffield and Croydon...
What do service designers do?
...and the value for money they deliver. Some of us are more directly involved, such as service managers, policy makers, policy writers, customer service teams and front-line staff. While others...
Problem solving with a design sprint
...format and we hoped the time constraint would force decisions and quick progress. We planned to prototype a solution to test our assumptions with real users. The design sprint in...
Theory to practice: my first steps as a user researcher intern
...to a world of training. I’ve been offered more opportunities than I can count. For example, I was recommended for the Whitehall & Industry Group’s (WIG) Future Leaders course, which...
The Delivery Profession at the Home Office
Posted by:
Matt Lilley, Head of Role, Delivery and Depak Patel, Senior Delivery Manager, Posted on:
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Categories:
Delivery, Recruitment
Home Office Digital, Data and Technology (DDaT) Delivery Managers are accountable for the delivery of products and services, helping teams to select the best ways of working and coaching them...
Digital transformation at the Home Office
Posted by:
Rob Thompson, Chief Technology Officer, Posted on:
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Categories:
Leadership, Transformation
...we understand and make the most of what technology can do for us. Connect Conversations are tapping into our colleagues’ curiosity about the potential for digital transformation across the Home...
Our Home Office 2024 DDaT Strategy is published
Posted by:
Rob Thompson, Chief Technology Officer, Posted on:
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Categories:
DDaT Strategy, Transformation
...most impact for the services we design for you. We want your feedback When I joined the Home Office, I blogged about some of the challenges we face. We’ve made...
Celebrating the success of home-grown talent
...at the Yorkshire and Humber Regional Apprenticeship Awards. She’s now up for public vote for the National Apprenticeship Awards 2018 Rising Star of the Year. The Rising Star award seeks...
A collaborative approach to service assessments
...we can create important digital services that work for users, in a wider context of being value for money and fit for purpose. I trained 22 internal service assessors during...