Take note: why you should keep records of service decisions
...contacts at GOV.UK. Keep a list of additional functionality or design changes you would have explored if you’d had the time. If you can, put together a map of the...
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Building internal systems v providing services
...works and doesn’t work. We could list the things the system has to do and we might apply the GOV.UK style guide. While there are lots of positives with this...
Designing with an accessible mindset
...to-do list at the end, just before you plan to ship the product. Trying to retrofit accessibility costs a lot of time and money. Designing for everyone is a constant...
Creating a common language to describe services
...to understand services and create a list of terms (our taxonomy) so we can communicate more simply and clearly across the Home Office. Some of the terms we all use,...
About Home Office Digital
Posted by:
, Posted on:
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Categories:
...create leading-edge digital, data and technology solutions). Here is a list of job roles within our directorate: • Business Architecture • Data Architecture • Security Architecture • Technical Architecture •...
Simplifying the Immigration Health Surcharge by iterating policy
...long list of questions based on the 15 different criteria for exemptions, and it uses language that might be difficult to understand. We did some user research and noticed plenty...
Applying for your passport online
Posted by:
Mark Prince and Clare Watson, Posted on:
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Categories:
Design, Live services, User research
...out from tables what documents were relevant to them. Now, after answering some questions, they are shown a specific list of documents. As well as being better for the user,...
Getting meta in Research Operations: researching researchers
Posted by:
Lisa Perez, Posted on:
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Categories:
Data, Design, Recruitment, Research Operations, Uncategorized, User research
...identified where we needed further research, and created a roadmap for delivering new and improved services. We identified onboarding as an area we could immediately improve and developed a list...
How we collaborated across government to design content supporting Afghan resettlement
...first step was to decide on a format for publishing the information. We could have provided a list of links to other organisations’ websites, but there’s a risk that links...
What do service designers do?
...‘redesigning all the websites and letters, talking to everyone involved, reviewing casework processes, system maintenance and code, while understanding the wider context of someone’s real user journey – everything that...