...create clear, user-led content. Together we build simple, easy to use services. It’s not about what users like, or prefer It’s about understanding user need, and meeting those needs through...
...been promoted to Interaction Designer. She tells us more about her experiences on the programme below. My pathway into a digital career I discovered my passion for User Experience (UX)...
...new service removes the need for users to get the back of their photo signed by a friend or colleague (countersigning an application). Instead, users give the name and email...
As a user researcher working on immigration case working, I was recently asked ‘How will this new shiny thing you’re designing deliver value?’ 'Because it’s new and shiny' isn’t a...
...curve at first, getting used to a new role and a new organisation. But with the support of my project team, manager, and mentors it didn’t take long to settle...
...the aim of creating positive social change. Though it was really interesting, I wanted to learn new research skills and to gain more experience in the digital world. While I’d...
...for end-to-end digital services. Although I was familiar with the role of user experience designer, I hadn’t previously heard of interaction design. In government, user experience is the responsibility of...
...to attract new talent into the civil service. At the moment, internships are offered in the user research and interaction design professions, but next year we’ll extend the scheme to...
I’ve just completed my first month at Home Office Digital as a new User Researcher, having transferred here from Natural England - part of Defra - following a stint on...
...‘redesigning all the websites and letters, talking to everyone involved, reviewing casework processes, system maintenance and code, while understanding the wider context of someone’s real user journey – everything that...
