Introducing Anthony Croxford, our new COO
...at recruitment events and advertise new opportunities on Civil Service Jobs. New people bring energy and fresh ideas that we can inject into our business. If, like me, you get...
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Three things I learned using future-mapping tools with users
...gave us the chance to use the concepts on the table to structure our discussion. As always with user research, it's about being open to what the user wants to...
Internal service assessments: how we maintain quality
...to do more research with that second user group, or consider an alternative hosting option. Let’s not create weeks of preparation and sweaty palms. Users, users, users The most common...
Where do service designers fit within an organisation?
Many services (as end users would know them) transcend teams, directorates, organisations or departments. It’s not obvious where service designers should sit, since we want them to be working on...
What is CoLab?
Posted by:
Katy Arnold, Deputy Director for Design and Research and Adam Hardy, Posted on:
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Categories:
Design, Recruitment
...processes and the user experience. Why CoLab exists We were inspired and encouraged by the success of the Cabinet Office’s pioneering Policy Lab and similar user-centred labs at the Ministry...
Content design internship: first impressions
...and information in a way that’s easy to understand. We always start with user needs and try to make sure that user journeys are the best they can be. This...
Designing with an accessible mindset
...so error states highlighted in red that don’t have text telling the user there’s an error, could potentially cause problems. Furthermore, a colourblind user may not see the error if...
Delivery managers, product managers and service managers – how to get the best out of them
...user researchers – are heavily involved in getting the user needs right for a service. The team is responsible for building the service to meet those needs in the right...
Why well-meaning ideas can have unintended consequences
...However, these good intentions have led to unintended behaviours, for example: users may try a service out for the first time using false details users may fear we'll edit their...
Sharing user-centred design lessons learnt at the Home Office
Posted by:
Chris Taylor, Head of User-Centred Design and Sara Vincent, Head of Content Design, Posted on:
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Categories:
Continuous improvement, User centred design
For 8 years, the user-centred design (UCD) team in the Home Office were lucky enough to be led by the brilliant Katy Arnold, who grew design and research here from...
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