...foundations for my study and work over the apprenticeship. There were many temptations and frustrations along the way, including being consumed by Orange is the New Black TV series as...
...help teams get it right first time. Do the reading Do the reading before starting a new digital project – you’ll gain a lot if you do. GOV.UK has lots...
...those whose careers have developed with a less flexible way of working and a more formal dress code. I read an article a while back from a top female CEO...
...at recruitment events and advertise new opportunities on Civil Service Jobs. New people bring energy and fresh ideas that we can inject into our business. If, like me, you get...
...gave us the chance to use the concepts on the table to structure our discussion. As always with user research, it's about being open to what the user wants to...
...to do more research with that second user group, or consider an alternative hosting option. Let’s not create weeks of preparation and sweaty palms. Users, users, users The most common...
Many services (as end users would know them) transcend teams, directorates, organisations or departments. It’s not obvious where service designers should sit, since we want them to be working on...
...processes and the user experience. Why CoLab exists We were inspired and encouraged by the success of the Cabinet Office’s pioneering Policy Lab and similar user-centred labs at the Ministry...
...and information in a way that’s easy to understand. We always start with user needs and try to make sure that user journeys are the best they can be. This...
...so error states highlighted in red that don’t have text telling the user there’s an error, could potentially cause problems. Furthermore, a colourblind user may not see the error if...
