What user research brings to design
...regularly, it’s important to have a quick turnaround of new designs to make the most of what you’ve learnt and so you can get new iterations in front of more...
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Great things about being a user research intern for Home Office Digital
...Office Digital. On day one in our new role, we quite literally had to learn a new language - with lessons in British Sign Language – we also had to...
The latest from the Home Office's Service Optimisation team
...into a continuous delivery team! No longer are we going to just support and optimise existing live services, but we’re also going to build brand new digital services. The main...
Introducing Anthony Croxford, our new COO
...a new piece of digital capability arrives on the scene, the consequences are not always immediately visible. So, I encourage everyone I work with to step back from problems and...
Want a career in digital? The Home Office Digital Career Development Programme is now open
...ideal for someone like me who was starting out a new career in developing. I applied, not thinking for one moment that a self-taught beginner would be accepted on the...
Looking for a career change? Go digital
...new field, a new team and a new role I was also joining during lockdown! I now work with a project mentor from the research operations team who supports me...
Deciding not to build a new service: why stopping can be the right outcome
Posted by:
Anne Wicks, Content Designer, Posted on:
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Categories:
Service design, User centred design
...how that can be considered a success, not a failure. When not building a new service is the right outcome The Service Manual sets clear expectations for moving between phases:...
Our ‘effective delivery’ principle in action: Updating a scientific e-licensing service
...the service to fix these problems, using patterns and components from GOV.UK’s Design System, the Home Office Design System and the Technology Code of Practice. This included a redesigned application...
The Digital Service Standard: how to get it right first time
For the last year and a half, I’ve helped Home Office teams build good digital services that meet all the points in the Digital Service Standard. I’m now moving on...
Discovering the value of access needs research
Posted by:
Aspasia Dellaporta and Chris Lansley, Posted on:
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Categories:
Accessibility, Service design, User research
...Chris’ account of the session. Testing the service with a screen reader and voice recognition user When I first encountered the new service, I was struck by how much simpler...