Types and stages of services
...to understand and communicate a ‘get permission to do something’ type of service. This approach is being used by HMPO to look at the whole service for getting a passport...
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Service design at the Home Office
...it hard for someone to find out exactly what they need to do and when they need to do it. First, they either need to learn how government works, or...
Working together to achieve accessibility
...how to test prototypes with users with access needs, de-mystify the Web Content Accessibility Guidelines (WCAG) and how to exceed the mandatory AA standard. We’ll also show you how all...
Knowing the right level of interaction design
...diving into solutions, it’s important to understand how people behave and what they are trying to do. Interaction designers work closely with user researchers at this level to start building...
Content is crucial, but the right design is essential
...unique code to give to an employer to prove they’re allowed to work in the UK. However, during usability testing we found that some users were not sure what to...
Prototype training: what we teach and what we've learnt
...to grips with the prototyping kit in the second class: how to run it and how to upload work and host it on Heroku, behind a username and password. The...
Continuous improvement with quality assurance and testing
...development our test engineers help us check that: code works the way it’s expected to changes to code haven’t broken existing functionality services are protected against security threats Using the...
What do service designers do?
...- can achieve. It also means looking at how technical architecture needs to work to support a better service, how data will be collected, used and protected, and how we...
Explaining the motivations for accessible design
Posted by:
James Buller and Sue Spevack, Interaction Designer, Posted on:
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Categories:
Accessibility, Design
...or nothing to write accessible code. Good quality code is better to collaborate on, iterate and inherit. And changing code later can cause problems, higher costs and delays. Accessible services...
Sharing user-centred design lessons learnt at the Home Office
Posted by:
Chris Taylor, Head of User-Centred Design and Sara Vincent, Head of Content Design, Posted on:
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Categories:
Continuous improvement, User centred design
...or time limitations, so we have to find more pragmatic ways to get teams thinking and working. We need to get the ways of working right, make sure everyone is...