Documenting design
...deadlines and need to deliver services despite not knowing all the answers. In such cases, how can we still deliver something that users will be able to use? Making assumptions...
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Making ethics part of the way we design products and services
Posted by:
Sue Spevack, Interaction Designer and Sarah Lombardi, Principal Content Designer, Posted on:
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Categories:
Continuous improvement, User centred design
...teams to make sure these 2 tools are aligned and we continue to share what we learn. Next steps: Iterating our toolkit and principles Now that we’ve started to test...
Sharing user-centred design lessons learnt at the Home Office
Posted by:
Chris Taylor, Head of User-Centred Design and Sara Vincent, Head of Content Design, Posted on:
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Categories:
Continuous improvement, User centred design
...face, and we adapt the Service Standard to create successful solutions together. This is how we build support and momentum for becoming more user-centred in a complex organisation like ours....
What does a Technical Architect at the Home Office do?
Posted by:
Abimbola Odeyinde, Interim Head of Architecture Profession/ Head of Business Architecture and Shueb Khilji, Lead Enterprise Architect, Posted on:
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Categories:
Development, Technical Architect
...creating 5-year roadmaps for departmental portfolios. I’ve identified technical debt across the Home Office leading to substantial savings, completed exercises to allow us to better understand our current IT estate...
My experience as a female developer
...It’s OK to make mistakes and it’s totally OK to point out someone else’s mistakes. None of this makes you a bad developer. It makes you a better one. You...
Discovering the value of access needs research
Posted by:
Aspasia Dellaporta and Chris Lansley, Posted on:
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Categories:
Accessibility, Service design, User research
Chris has worked in UK Visas & Immigration (UKVI) since 2003. Aspasia, a user researcher working on visa applications, invited Chris to observe a research session. Together they went to...
Tips for writing for non-native English speakers
Posted by:
Amanda Summers-Plotno and Ben Stevens, Product Lead, Enablers, Posted on:
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Categories:
Service design, User research
...to money used to support someone. More often it describes the work needed to keep something in good condition. We’ve observed some users copying questions into a translator when they...
Applying user-centred design in a data-focused product
Posted by:
Dani Berg, Senior Interaction Designer, Posted on:
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Categories:
Data, User centred design
...to show how we achieve this balance between data dependencies, development timelines and user needs. During discovery we researched what data existed and how users understood it, framed any problems...
Creating a common language to describe services
...what might happen being notified about a result calling to find out what’s happening We’ve also used the term to describe the things that need to happen to make a...
The learning curve of a HODDaT user researcher intern
...used the internet in my research, I’d never researched how people use the internet. Which is why I jumped at the chance of becoming a user researcher intern at Home...
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