Building the ‘registration district’ register alpha
...We want to know: how easy the register is to use how you use the data what you think of the dataset Any other comments or suggestions are also welcome....
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Learning through international collaboration in New Zealand
...the Ministry of Social Development. These departments came together to create a shared front-of-house initiative, which included online self-service workstations for both agencies to help their assisted digital users. At...
Making ethics part of the way we design products and services
Posted by:
Sue Spevack, Interaction Designer and Sarah Lombardi, Principal Content Designer, Posted on:
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Categories:
Continuous improvement, User centred design
...teams to make sure these 2 tools are aligned and we continue to share what we learn. Next steps: Iterating our toolkit and principles Now that we’ve started to test...
What does a Technical Architect at the Home Office do?
Posted by:
Abimbola Odeyinde, Interim Head of Architecture Profession/ Head of Business Architecture and Shueb Khilji, Lead Enterprise Architect, Posted on:
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Categories:
Development, Technical Architect
...creating 5-year roadmaps for departmental portfolios. I’ve identified technical debt across the Home Office leading to substantial savings, completed exercises to allow us to better understand our current IT estate...
Discovering the value of access needs research
Posted by:
Aspasia Dellaporta and Chris Lansley, Posted on:
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Categories:
Accessibility, Service design, User research
Chris has worked in UK Visas & Immigration (UKVI) since 2003. Aspasia, a user researcher working on visa applications, invited Chris to observe a research session. Together they went to...
My experience as a female developer
...It’s OK to make mistakes and it’s totally OK to point out someone else’s mistakes. None of this makes you a bad developer. It makes you a better one. You...
Applying user-centred design in a data-focused product
Posted by:
Dani Berg, Senior Interaction Designer, Posted on:
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Categories:
Data, User centred design
...to show how we achieve this balance between data dependencies, development timelines and user needs. During discovery we researched what data existed and how users understood it, framed any problems...
The learning curve of a HODDaT user researcher intern
...used the internet in my research, I’d never researched how people use the internet. Which is why I jumped at the chance of becoming a user researcher intern at Home...
Creating a common language to describe services
...what might happen being notified about a result calling to find out what’s happening We’ve also used the term to describe the things that need to happen to make a...
Storing and sharing user research
...trialling the use of open ‘outputs’ folders containing things that might be most useful to other user researchers working in the same space. We're asking user researchers to fill their...