Creating a list of services
...to see how people refer to or think about services, and worked with business architects in all main operational areas. We then took an initial draft to stakeholders in strategy...
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Women Returners at the Home Office
...online application and was delighted (and terrified!) to be invited to interview. I prepared as best I could and my first proper interview in sixteen years went well. I was...
Refugee integration loans: a Policy CoLab case study
Posted by:
Katy Arnold, Deputy Director for Design and Research, Posted on:
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Categories:
Design, Service design
...loan will deliver on policy intent to help refugees settle and integrate into UK society. Right now, we’re watching to see how things work in real life and will report...
A product-centric approach: the EU Settlement Scheme
...nationals to demonstrate a period of residency in the UK, product, delivery, research and design teams worked alongside data and engineering teams to break down requirements into user stories. In...
How the DDaT Profession Framework supports our Business Analysts
Posted by:
Simon Daly, Head of DDaT Product Profession and Rosie Lyons, Lead Business Analyst, Posted on:
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Categories:
Business Analyst, Product
...promotions since my apprenticeship ended. I’ve received encouragement from my managers to complete an International Diploma in Business Analysis and am now working towards the Advanced International Diploma in Business...
Let's change it up: the world of Head of Role
...a Head of Role contributes to change It’s a key position in forming how our profession (all the people aligned to Software Engineering as a career, in my case) and...
Designing for government: an intern's perspective
...Before my internship, I did minimal research on projects. Now, it’s something I’m involved with throughout. It’s been great to take my designs into research sessions to see how users...
Calling all graduates - join the Home Office and kick-start your digital and tech career
...of your team immediately in your placements, so being able to quickly understand where your work fits in to the project goals and approach, while being confident to input on...
Sharing design patterns to work smarter
Posted by:
Michael Owen and Ben Farber, Posted on:
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Categories:
Continuous improvement, Design, Service design
...use our internal patterns for things like logging into a service or writing a report. We hope to include lots of useful information about the user research and accessibility testing...
Launching a service in Kuwait - adjusting your user research
...tell the user too much information in advance, but we decided to do this because this was a private beta launch - the user would be using the service for...