...of low skilled users to take part in research For advice and help on providing assisted digital support for your service, email the Home Office assisted digital team at AssistedDigital@digital.homeoffice.gov.uk....
...baby’ discovery – a high-level project that explored the services new parents use, for example registering the birth and applying for baby’s first passport. I was part of a small...
...well for this - it does the hard calculations for you. Go to your users armed with your spreadsheet and a stopwatch. Be clear that you're not monitoring their performance....
I’ve been working as an agile coach at the Home Office for nearly a year and have had the luxury of seeing lots of teams in London, Sheffield and Croydon...
...and the value for money they deliver. Some of us are more directly involved, such as service managers, policy makers, policy writers, customer service teams and front-line staff. While others...
...format and we hoped the time constraint would force decisions and quick progress. We planned to prototype a solution to test our assumptions with real users. The design sprint in...
I’m a recent interaction design graduate. The course gave me ideas about what path my future career might take, but the idea of designing services for government was something I...
At the Home Office we have a strategic ambition to make better use of data. We know that good quality data will improve outcomes for the people we serve, while...
...we understand and make the most of what technology can do for us. Connect Conversations are tapping into our colleagues’ curiosity about the potential for digital transformation across the Home...
...at the Yorkshire and Humber Regional Apprenticeship Awards. She’s now up for public vote for the National Apprenticeship Awards 2018 Rising Star of the Year. The Rising Star award seeks...
