...slides in advance and gone straight into the crit sessions. We then ran several crit sessions with plenty of breaks in between to help prevent video fatigue. However, we found...
...the service and a 12 character beta code, such as: DSVN4Z5YEMST Observations It took them three frustrating minutes to enter the beta code correctly. With the consent of the participant,...
...person does between realising their need and resolving it’. This is what a service designer does and what specialists working together – plus a lot of hard work and negotiation...
...Establishing clear handover processes in beta Once the research findings showed that our design was meeting user needs, our team developed a clear, documented handover process between roles to ensure...
...we can hear what they’re thinking as well as see what they’re doing. This 'think aloud’ method usually involves extremely limited interaction between the user and the researcher. But often...
...to design the end-to-end service in a way that works better for people. And by better, we mean what actually works best, not what’s popular. You can download this poster...
...way a private beta should be launched. The launch was combined with a user research field trip so we could test the system with these beta users. I’ve been on...
Hi, my name’s Alex and I’m a Digital Standards Manager in Home Office. My role is to support our digital teams to meet the Government Digital Service Standard. What is...
...problems that we’re well placed to help solve at that level. Likely problems include: not knowing if all the work we’re doing is cohesively making things better in a measurable...
...small team responsible for fixing a long standing problem to deliver a demand to resource tool at a busy airport. https://youtu.be/XcXRRM0IoBA Making use of a digital approach to the following...
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