Building internal systems v providing services
...sure the system reflects the right criteria and that internal users apply the rules correctly and consistently. We might watch caseworkers use prototypes of the new system to learn what...
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The learning curve of a HODDaT user researcher intern
...the aim of creating positive social change. Though it was really interesting, I wanted to learn new research skills and to gain more experience in the digital world. While I’d...
Where do service designers fit within an organisation?
...as part of a strategy, business design or entry gate team to help initiate and frame briefs for new projects, and on-board and guide incoming teams. Help steer or redirect...
Moving towards Continuous Delivery at DDaT
...more time developing new business-relevant features and have higher staff satisfaction compared to other organisations. The core of Continuous Delivery is ensuring that software is deployable at any time, so...
Introducing Rob Thompson, our new CTO
...strategic direction for engineering, technology and architecture across the Home Office. That means 2 things: Doing some architectural work, making sure new systems are well designed and current systems are...
Getting meta in Research Operations: researching researchers
Posted by:
Lisa Perez, Posted on:
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Categories:
Data, Design, Recruitment, Research Operations, Uncategorized, User research
...identified where we needed further research, and created a roadmap for delivering new and improved services. We identified onboarding as an area we could immediately improve and developed a list...
Twists Interns into Digital - welcome to our new cohort
...the programme lead I feel privileged to be guiding our new digital interns through the first phases of their civil service careers. Over the past 4 years we’ve helped our...
What is CoLab?
Posted by:
Katy Arnold, Deputy Director for Design and Research and Adam Hardy, Posted on:
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Categories:
Design, Recruitment
...new methods ‘on the side’. Use concrete case studies rather than rhetoric to encourage wider change. Table 1: How CoLab responds to challenges in large complex organisations. A new way...
How does CoLab help the Home Office solve problems?
Posted by:
Katy Arnold, Deputy Director for Design and Research, Posted on:
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Categories:
Design, User research
...solving problems. The approach is flexible and can be applied to a range of different problems and deliver diverse solutions. This is not a new approach – it builds on...
Calling all graduates - join the Home Office and kick-start your digital and tech career
...team demonstrate strong multi-tasking, planning and organisational capability demonstrate logical and critical thinking with the ability to investigate, evaluate and quickly grasp new and complex issues or concepts Lucy and...
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