What agile means for the Home Office
...This goes for all parts of Home Office Digital, not just the delivery teams and helps us to grow and get better at delivering. We’ll use this blog to tell...
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Content designers are here to help
...humble blog post. In the Home Office Digital content design team we often share ideas, advice and suggestions about each other’s work. We wanted to do the same for our...
Three things I learned using future-mapping tools with users
...anything ‘wrong’. But for some it was too much of a leap. One participant managed to avoid touching or interacting with the cards for the whole session. However, this still...
What does transformation really mean?
...easier for someone to use improving confidence and accuracy in decision making to give better value for money identifying how services could better meet policy intent creating the right conditions...
The power of pictures in service design
...train new team members. He later asked for more copies to be printed – both to put up in the office and to use as an engagement tool for other...
Designing for accessibility: an update on our accessibility posters
I wrote a blog post back in September about the accessibility posters we've created at the Home Office called ‘Dos and Don'ts on designing for accessibility' - and I thought...
Doing less by focusing on user needs
...users what they ask for (like easier ways to fill in the current form) what ‘we’, as people in government, want to get them to do (like read and understand...
Take note: why you should keep records of service decisions
...did this as if knowing that, one day, someone might read them so they could fix something. Or make something better. Which is what we do in service optimisation. That...
Design ops: how we design Home Office services at scale
Posted by:
Michael Owen and Chris Taylor, Head of User-Centred Design, Posted on:
-
Categories:
Design
...designers working across different locations and teams, all solving difficult problems for users. This can lead to duplication and inefficiencies. Large organisations designing at this scale, such as Airbnb, are...
Where do service designers fit within an organisation?
...For example, how might policy work more effectively for a particular area? How might we rethink the current immigration system? How might border control work better in future? Often part...