Designing with an accessible mindset
Every designer should care about accessibility. Designs from designers who don’t care end up excluding people, and that’s simply not acceptable. Good designers help create inclusive products and services that...
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Creating a common language to describe services
...what might happen being notified about a result calling to find out what’s happening We’ve also used the term to describe the things that need to happen to make a...
Building internal systems v providing services
...such as: what the end user is trying to do and what their needs are what the people involved in delivering or providing a service are doing and why what...
Working together to achieve accessibility
...what accessibility really means. So we developed a journey map that explains how we can work with teams at different stages of the development process. It’s never too soon to...
Building success
...an organisation that recognises people for who they are, not what they are or do, and in which everyone has a voice. Opportunity for all – and enabling those who...
Observational research: 5 tips for improving your approach
...look up and see what’s going on around you. That’s what you’re there for, after all. It’s also worth considering your other senses and thinking about what participants are hearing,...
Psychological safety for researchers
...experiences or emotions which catch you off guard and negatively impact your wellbeing. So it’s important to assess and plan for psychological risks, but what’s your best strategy? Resilience Psychological...
How does CoLab help the Home Office solve problems?
Posted by:
Katy Arnold, Deputy Director for Design and Research, Posted on:
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Categories:
Design, User research
...is people-focused – we use user research to uncover the needs of citizens and staff. These are combined with what we know about how the Home Office operates and what...
Developing accessible services: ‘It’s a team sport’
Posted by:
Accessibility and Digital Inclusion team, Posted on:
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Categories:
Accessibility, Software engineering
...for an alternative. That’s why software engineers in the Home Office play a pivotal role in ensuring that our services are accessible and inclusive. So it’s really important that they...
A product-centric approach: the EU Settlement Scheme
...ahead of an immovable deadline as the scope and rules for the scheme changed, the requirements for the system were also changing many aspects of the application process were new...
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