Content designers are here to help
Trouble writing that pesky presentation? Want help wording a research survey? Just ask a content designer. We all have to write content - be it emails, presentations or even the...
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Three things I learned using future-mapping tools with users
...do something currently, but it's harder to get them to imagine what they'd like in an ideal world. That's why service designer Sebastian and I decided to use some neat...
What does transformation really mean?
...Change is a constant. What we’re doing about transformation In government we believe in orienting organisations around end-to-end services that relate to what people actually need to do. Real user...
The power of pictures in service design
...train new team members. He later asked for more copies to be printed – both to put up in the office and to use as an engagement tool for other...
Designing for accessibility: an update on our accessibility posters
...engage with audiences about what we do at the Home Office. We’re going to park the “Dos and Dont's” series for a while as we look into ways of approaching...
Doing less by focusing on user needs
...users what they ask for (like easier ways to fill in the current form) what ‘we’, as people in government, want to get them to do (like read and understand...
Take note: why you should keep records of service decisions
...did this as if knowing that, one day, someone might read them so they could fix something. Or make something better. Which is what we do in service optimisation. That...
Design ops: how we design Home Office services at scale
Posted by:
Michael Owen and Chris Taylor, Head of User-Centred Design, Posted on:
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Categories:
Design
...perspective and should help us think critically about what we're doing. It should also makes sure that we continue to challenge ourselves to find better, more elegant design approaches that...
Where do service designers fit within an organisation?
...problems that we’re well placed to help solve at that level. Likely problems include: not knowing if all the work we’re doing is cohesively making things better in a measurable...
Announcing our new Deputy Director, Design and Research - Katy Arnold
Posted by:
Rob Thompson, Home Office Chief Digital, Data and Technology Officer, Posted on:
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Categories:
Transformation
...outcomes for users. In government we build products and services that must work for everyone. Katy’s focus on accessibility and inclusive design has laid strong foundations for the future. I...
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