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I used to dislike my job
...to requirement gathering exercises that don’t make it to delivery, you can show that this approach is different. Going forward Moving to Registered Traveller gave us people with more expertise...
What user research brings to design
...What user research gives you is quick and constant feedback on what isn't working in your product, and suggestions on how it can be improved. This approach makes you more...
The latest from the Home Office's Service Optimisation team
...the emerging Home Office Forms (HOF) and Digital Service Platform (DSP), which can be tailored to new services. Technology that meets the service standards Both the HOF and the DSP...
Tips on measuring performance
...in areas that GA cannot capture. For example, does the business unit have internal performance measures or service level agreements that the digital service can make an improvement on? If...
Sharing best practice on assisted digital and digital inclusion
...similar across government, so there are opportunities for departments to work together on services that meet these needs. We agreed to establish an ongoing quarterly board to share best practice...
The benefits of pair designing
...a formidable design force. The research geek and the visionary Some designers geek out over empirical evidence-based designs. Others prefer to be left alone to develop their ideas. Pairing this...
From zero to delivery - our Sheffield hub start up
...the people that came in really helped to make it happen. Together, we have 6 core values that sum up what good culture looks like to us: Think lean, be...
Digital Internship Events
Applications for the 2018 Home Office Digital Internship programme are due to launch in April, with placements in user research, interaction design, content design, service design and software engineering. Before...
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