What does transformation really mean?
...better to ask what it is we are trying to achieve. In which case, the answer is unlikely to be ‘transformation’. It’s then best to explain our intent, using plain...
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What we do to make Home Office Digital a better place to be
...sprints to increase the focus on getting stuff done by trying to keep momentum going. In the three month sprints we found that there were typically lulls half way through...
Can graphic design save your life?
...A graphic designer also needs to make tough decisions. For example, questioning content and messaging, understanding user needs and knowing how to use design techniques effectively to support the thing...
How I changed careers: from policy work to user research
After working in immigration operations, policy and guidance jobs for 20 years, I started to feel that something was missing in my day-to-day work. When I decided to discover what...
Designing content for people with limited English
Posted by:
Sarah Lombardi, Principal Content Designer and Steven Shukor, Principal Content Designer, Posted on:
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Categories:
Content, User centred design
...will’) if you need to. For example, the phrase ‘How your information will be used’ can be easily rewritten in the present ‘How we use your information’. And it makes...
User experience is a team sport
...to help on the Biometric Residence Permit (BRP) service. Foreign Nationals must have a biometric residence permit (BRP) if they want to apply to come to the UK, apply to...
The first #DigitalGovWomen unconference: a man’s perspective
...topics covered a range of issues, including maternity and promotion. Around 20 women pitched topics they’d like to discuss, and then the men were encouraged to make a suggestion. I...
Creating a common language to describe services
When we build teams to work on services, the individuals may have never worked together before, and may have different ways of describing their work. When we try to get...
The learning curve of a HODDaT user researcher intern
...the aim of creating positive social change. Though it was really interesting, I wanted to learn new research skills and to gain more experience in the digital world. While I’d...
Storing and sharing user research
...run operations to use insight effectively to shape the work they do. So we've been thinking about how best to store and share outputs from research in a way that's...
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