Types and stages of services
In a recent workshop on leading service design, I talked about how to introduce end-to-end service design in large organisations that understand and structure work in very different ways, for...
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Service design at the Home Office
...they need to be able to afford to pay someone that does. Entering the UK as an end-to-end service As an example, a person coming to work in the UK...
Working together to achieve accessibility
...how to test prototypes with users with access needs, de-mystify the Web Content Accessibility Guidelines (WCAG) and how to exceed the mandatory AA standard. We’ll also show you how all...
Knowing the right level of interaction design
...diving into solutions, it’s important to understand how people behave and what they are trying to do. Interaction designers work closely with user researchers at this level to start building...
Content is crucial, but the right design is essential
...unique code to give to an employer to prove they’re allowed to work in the UK. However, during usability testing we found that some users were not sure what to...
Prototype training: what we teach and what we've learnt
...to grips with the prototyping kit in the second class: how to run it and how to upload work and host it on Heroku, behind a username and password. The...
Continuous improvement with quality assurance and testing
...to help us control dependencies and configuration of our frameworks. Our tools for test automation are increasingly integrated with the deployment train, which means working closely with developers to make...
What do service designers do?
...They both involve physical ceremonies and interviews, require caseworker time and effort to process, and include online applications. Another example is how people get access to government services when they’ve...
Explaining the motivations for accessible design
Posted by:
James Buller and Sue Spevack, Interaction Designer, Posted on:
-
Categories:
Accessibility, Design
...or nothing to write accessible code. Good quality code is better to collaborate on, iterate and inherit. And changing code later can cause problems, higher costs and delays. Accessible services...
How will this new shiny thing deliver value?
...how they can be grouped together. Record time against tasks You need to break tasks down into columns so that you have plenty of space for multiple processes. Excel works...
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