...border community, for example intelligence officers, use data to analyse certain patterns in how people enter the UK. Now that the BRTC is operational, Border Force subject matter experts have...
...for the user-centred design community (UCD) at the Home Office. The UCD community has practice leads in a number of areas, including climate and sustainability, inclusion and prototyping. Our aim...
...better communicate with Deaf or hard of hearing research participants. Tips for designing accessible services When designing a digital service for Deaf users, you should: use plain English - English...
...long-term, but my brief foray has taught me a lot. I think it can do the same for most people working in digital. Care about the message, not the words...
...mandatory for public-facing transactional services, we hold all our internal services to the same standard. This is because our internal users are really important too. If we build great services...
...we prioritise user needs, inclusion and accessibility to make better products. I’ve never been asked to make something 'look better'. Instead, we question every design element from a practical perspective...
...strategic direction for engineering, technology and architecture across the Home Office. That means 2 things: Doing some architectural work, making sure new systems are well designed and current systems are...
...to assessments. There was a clear need to avoid this happening with live services and to generally improve our ways of assessing. We decided to draft our strategy for live...
...court) do not use this site for party political purposes (this site is paid for with public money so it's inappropriate to engage in party-political activity) please do not post...
...of satisfaction from being able to deliver, and to be told by users you have transformed their experience for the better, delivering to operational staff new systems that meet their...
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