Update: This blog has been updated to include the link to our current Dynamic Development Scheme and Dan’s promotion success. The Dynamic Development Scheme (DDS) is an exciting two-year rotational...
At the Home Office, usability testing is our go-to method for finding out how well a service will work for people. With expert users we need to understand how well...
...features and delivering all user requests = happy users and a successful organisation Nope! This cannot be further from the truth. Product management is about striking the balance between quality...
...the systems are integrated, applications don't need to be re-keyed into the caseworking system, saving time, duplication, and the potential for human error. This automation frees colleagues from repetitive...
...there’s nothing better than showing how costly an existing process is to get support for a better, user-focussed service (formerly known as the new shiny thing). Follow Oliver on Twitter....
...baby’ discovery – a high-level project that explored the services new parents use, for example registering the birth and applying for baby’s first passport. I was part of a small...
...of low skilled users to take part in research For advice and help on providing assisted digital support for your service, email the Home Office assisted digital team at AssistedDigital@digital.homeoffice.gov.uk....
...Data and Technology and are looking for a new challenge? That’s why from 2018 we’ll offer internships to civil servants looking for a change of career. Through the Home Office...
If you’re looking for a career where you can put your passion for research to practical use, then may I suggest you consider becoming a user researcher. It’s an exciting,...
...and reassessed what we were trying to achieve, both for users and the organisation. Stop. Pause. Reflect As an interaction designer and content designer, we’re constantly exploring the relationship between...
