...better serve our current staff from other under-represented groups. This includes helping them develop the skills and experiences they may need when applying for internal promotions. We’re out and about...
...border community, for example intelligence officers, use data to analyse certain patterns in how people enter the UK. Now that the BRTC is operational, Border Force subject matter experts have...
...for the user-centred design community (UCD) at the Home Office. The UCD community has practice leads in a number of areas, including climate and sustainability, inclusion and prototyping. Our aim...
...better communicate with Deaf or hard of hearing research participants. Tips for designing accessible services When designing a digital service for Deaf users, you should: use plain English - English...
...long-term, but my brief foray has taught me a lot. I think it can do the same for most people working in digital. Care about the message, not the words...
...mandatory for public-facing transactional services, we hold all our internal services to the same standard. This is because our internal users are really important too. If we build great services...
...first and foremost, which is not always the case elsewhere. GA teaches a user centred version of the Double Diamond model - a creative process developed by the Design Council....
...strategic direction for engineering, technology and architecture across the Home Office. That means 2 things: Doing some architectural work, making sure new systems are well designed and current systems are...
...filling out the form to dispatch, and the UK’s airport eGates see 76 million digitally-assisted crossings every year. That’s more than any other country in the world. Why publish a...
...to assessments. There was a clear need to avoid this happening with live services and to generally improve our ways of assessing. We decided to draft our strategy for live...
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