Three things I learned using future-mapping tools with users
...anything ‘wrong’. But for some it was too much of a leap. One participant managed to avoid touching or interacting with the cards for the whole session. However, this still...
Service design
Make invitations to beta services better
If you are not careful you can antagonise users before they have even started testing your service.
Designing your design process
...I think it’s helpful for designers to be able to code, is that it helps this relationship. I can build relationships by doing a bit of pair-developing on a part...
Service design at the Home Office
...new job. Our services are things they have to do to get what they want. The ideal service would be one where the user doesn’t have to do anything at...
Prototyping content
...page how you want it. Turning static images into a prototype Once you’ve mocked up your new pages, you can drop them into Invision - a free prototyping app. Invision...
Tips for writing for non-native English speakers
Posted by:
Amanda Summers-Plotno and Ben Stevens, Product Lead, Enablers, Posted on:
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Categories:
Service design, User research
...and Kuwait, problems are evident. Since April 2015 many UK visa applicants have had to pay an immigration health surcharge (IHS). Analytics show the average time spent on the IHS...
User experience is a team sport
...reduces the development time for form based projects. We have employed the kubernetes API, enabling us to quickly spin up new environments, saving us both time and money. Team’s focus...
Using the physical space in an Agile Project
...have to make sacrifices about what we have on show. While we’d like to display information about our users, the latest usability test findings, workshop outputs, sketches and design printouts...
Crossing the Atlantic: integrating with US Global Entry
...and is still being tested. We’re controlling user volumes through the use of ‘invitation codes’, which are being sent out to selected end users with the help of commercial partners....
User research and design in Home Office Digital
My name is Katy Arnold and I lead a team of designers and researchers at the Home Office. We are part of Home Office Digital and we work on digital projects as part of the transformation of the department.
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