Three things I learned using future-mapping tools with users
If I asked you how you make a cup of tea, I'm sure you could tell me pretty quickly.
Service design
Make invitations to beta services better
If you are not careful you can antagonise users before they have even started testing your service.
Designing your design process
I was asked this week to explain my design process for a designer who recently joined Home Office Digital. As a designer, I really like patterns. In the design world, a pattern is a set of regular decisions taken to …
Service design at the Home Office
We work on some really important services at the Home Office: things like coming to the UK, staying in the UK or getting faster access to other countries as a British passport holder.
Prototyping content
Getting prototypes in front of users early is an important part of how we work in Home Office Digital (HOD). It means we can test our assumptions with real users and make improvements based on the findings.
Tips for writing for non-native English speakers
Posted by:
Amanda Summers-Plotno and Ben Stevens, Product Lead, Enablers, Posted on:
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Categories:
Service design, User research
The Government Digital Service (GDS) has produced guidance on writing for government services. While using simple vocabulary and short sentences is great advice, the guidance is written with native English speakers in mind.
User experience is a team sport
I am Praveen Karadiguddi, a delivery manager in Home Office Digital. After previously spending a fabulous year at GDS, my move to the Home Office has provided a fresh perspective.
Using the physical space in an Agile Project
As a user researcher I often feel that a more appropriate title would be chief decorator, because there is nothing we researchers like more than papering wall space with sticky notes and printouts relating to our projects.
Crossing the Atlantic: integrating with US Global Entry
Building on the successful launch of the Registered Traveller service in 2015, we were asked to resurrect a previous pilot that allowed UK citizens join the US Global Entry service.
User research and design in Home Office Digital
My name is Katy Arnold and I lead a team of designers and researchers at the Home Office. We are part of Home Office Digital and we work on digital projects as part of the transformation of the department.
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