We work on some really important services at the Home Office: things like coming to the UK, staying in the UK or getting faster access to other countries as a British passport holder.
Getting prototypes in front of users early is an important part of how we work in Home Office Digital (HOD). It means we can test our assumptions with real users and make improvements based on the findings.
The Government Digital Service (GDS) has produced guidance on writing for government services. While using simple vocabulary and short sentences is great advice, the guidance is written with native English speakers in mind.
I am Praveen Karadiguddi, a delivery manager in Home Office Digital. After previously spending a fabulous year at GDS, my move to the Home Office has provided a fresh perspective.
As a user researcher I often feel that a more appropriate title would be chief decorator, because there is nothing we researchers like more than papering wall space with sticky notes and printouts relating to our projects.
Building on the successful launch of the Registered Traveller service in 2015, we were asked to resurrect a previous pilot that allowed UK citizens join the US Global Entry service.
My name is Katy Arnold and I lead a team of designers and researchers at the Home Office. We are part of Home Office Digital and we work on digital projects as part of the transformation of the department.
I have bags of experience doing programme and project management on big IT programmes. But it has sometimes been difficult to deliver these as the internal processes can add delay and increase costs. However...
Policy is at the heart of any government service, but complex policy shouldn't necessarily mean a complex service for users.