Senior user researcher Clare Ridd raises a question that’s fundamental to her profession and offers some answers based on experience.
Junior user researcher Joe Coker looks back at his time as an intern at DDaT and the opportunities and experiences it gave him.
James Buller explains how the Access Needs team can help products and services at all stages of development meet the requirements of the Digital Service Standard.
Senior user researcher Emily Mahon-Ball tells how and why the Home Office has made a video that explains to participants the purpose and process of user research.
Dan Stevenson and Stephen Mokogwu from Research Services tell how they can help user researchers with their work - including booking the new testing labs and helping to recruit research participants.
Katy Arnold, head of profession for user research and design, tells of the efforts being made to store and share outputs from research so anyone involved in service delivery can understand what users need.
Interaction designer Sam Wakeling explains why it's essential not to lose sight of user needs when building government services
Senior user researcher Emily Ball shares her thoughts on a recent exchange trip to New Zealand, where she saw how digital services work on govt.nz
User researcher intern Kiri Chaundy tells how life has been a nonstop learning curve since she joined Home Office Digital, Data and Technology
Clare Wilcockson – a user researcher in the assisted digital team – shares her thoughts on why some people are reluctant to use online government services and suggests what could be done to help them overcome their fears