GOV.UK
Storing and sharing user research
Katy Arnold, head of profession for user research and design, tells of the efforts being made to store and share outputs from research so anyone involved in service delivery can understand what users need.
User research
Doing less by focusing on user needs
Interaction designer Sam Wakeling explains why it's essential not to lose sight of user needs when building government services
Learning through international collaboration in New Zealand
Senior user researcher Emily Ball shares her thoughts on a recent exchange trip to New Zealand, where she saw how digital services work on govt.nz
The learning curve of a HODDaT user researcher intern
User researcher intern Kiri Chaundy tells how life has been a nonstop learning curve since she joined Home Office Digital, Data and Technology
Confidence tricks: how to help assisted digital users
Clare Wilcockson – a user researcher in the assisted digital team – shares her thoughts on why some people are reluctant to use online government services and suggests what could be done to help them overcome their fears
Discovering the value of access needs research
Chris has worked in UK Visas & Immigration (UKVI) since 2003. Aspasia, a user researcher working on visa applications, invited Chris to observe a research session. Together they went to visit John, who has a degenerative eye condition that’s left …
How will this new shiny thing deliver value?
As a user researcher working on immigration case working, I was recently asked ‘How will this new shiny thing you’re designing deliver value?’
Three things I learned using future-mapping tools with users
If I asked you how you make a cup of tea, I'm sure you could tell me pretty quickly.
Make invitations to beta services better
If you are not careful you can antagonise users before they have even started testing your service.
What Deaf awareness week means to Home Office Digital
Understanding Deaf users’ needs means we can create digital services that better meet those needs. As part of Deaf awareness week (2 to 8 May), here’s what we’ve been doing in Home Office Digital to better understand the needs of …