What makes a good interview?
Senior user researcher Clare Ridd raises a question that’s fundamental to her profession and offers some answers based on experience.
User research
Theory to practice: my first steps as a user researcher intern
Junior user researcher Joe Coker looks back at his time as an intern at DDaT and the opportunities and experiences it gave him.
Working together to achieve accessibility
James Buller explains how the Access Needs team can help products and services at all stages of development meet the requirements of the Digital Service Standard.
Moving stories: using video to explain user research
Senior user researcher Emily Mahon-Ball tells how and why the Home Office has made a video that explains to participants the purpose and process of user research.
Research Services: here to help
Dan Stevenson and Stephen Mokogwu from Research Services tell how they can help user researchers with their work - including booking the new testing labs and helping to recruit research participants.
Storing and sharing user research
Katy Arnold, head of profession for user research and design, tells of the efforts being made to store and share outputs from research so anyone involved in service delivery can understand what users need.
Doing less by focusing on user needs
Interaction designer Sam Wakeling explains why it's essential not to lose sight of user needs when building government services
Learning through international collaboration in New Zealand
Senior user researcher Emily Ball shares her thoughts on a recent exchange trip to New Zealand, where she saw how digital services work on govt.nz
The learning curve of a HODDaT user researcher intern
User researcher intern Kiri Chaundy tells how life has been a nonstop learning curve since she joined Home Office Digital, Data and Technology
Confidence tricks: how to help assisted digital users
Clare Wilcockson – a user researcher in the assisted digital team – shares her thoughts on why some people are reluctant to use online government services and suggests what could be done to help them overcome their fears