In line with our ‘Digital First’ agenda, we’ve modernised the Home Office caseworking process by digitising the customer journey through greater automation and better system integration.
...our ideas work. However, I have a theory that there is a hidden benefit of this approach that I don’t often hear people talk about: user centred design makes the...
...the registration district register which is now in alpha. Evolution of the registration district register Registration districts are administrative regions for the civil registration of births, marriages, deaths and civil...
...assisted digital services. The interactive workshop, held in London, included visitors from the Home Office, Northern Ireland office, Ministry of Justice, NHS Digital and the Department for Work and Pensions....
While my team was going through a quiet period on current projects, I decided to run a week-long ‘design sprint’ with a smaller sub team to begin to tackle our next project. Our service is focussed on building systems that …
...template for a performance workshop. From running similar workshops, it helped me to understand what can be done to improve performance analysis in the department. A photo from one of...
...the content, design and code of the forms to address the issues John encountered. By making the service more accessible for John, we’ll make it easier for everyone to use....
I wrote a blog post back in September about the accessibility posters we've created at the Home Office called ‘Dos and Don'ts on designing for accessibility' - and I thought...
...to understand services and create a list of terms (our taxonomy) so we can communicate more simply and clearly across the Home Office. Some of the terms we all use,...
...lots of scribbling, crossing out and sticky-tape. The aim is to end up with a high-fidelity digital process map that can be printed at high resolution and digitally shared. The...
...how they can be grouped together. Record time against tasks You need to break tasks down into columns so that you have plenty of space for multiple processes. Excel works...
