If you are not careful you can antagonise users before they have even started testing your service.
The best way to proof your content is for someone else to read it. But sometimes you don’t have time - how can you be sure you’ve caught all the typos before you send it out?
Every designer should care about accessibility. Designs from designers who don’t care end up excluding people, and that’s simply not acceptable.
I was asked this week to explain my design process for a designer who recently joined Home Office Digital. As a designer, I really like patterns. In the design world, a pattern is a set of regular decisions taken to …
It’s a really exciting time to work in Home Office Digital. We work on really important services, which affect people across the UK and beyond.
Understanding Deaf users’ needs means we can create digital services that better meet those needs. As part of Deaf awareness week (2 to 8 May), here’s what we’ve been doing in Home Office Digital to better understand the needs of …
When Nick and I first got together to write this post about our time in Home Office Digital, it soon became clear that it was going to be a harder task than we first expected. This wasn’t just because we’ve …
We work on some really important services at the Home Office: things like coming to the UK, staying in the UK or getting faster access to other countries as a British passport holder.
I’ve been a civil servant designer at Home Office Digital for nearly 8 months now and I'd like to recount my experiences.
There’s been a lot of talk about gender diversity in digital over the last few weeks and rightly so, but it’s not just gender, or ethnicity that are the issues we should be thinking about.