Building internal systems v providing services
...for doing something tactical to buy us time, we still need to work out how to remove current constraints for the future. And we need to give specialist digital teams...
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Working together to achieve accessibility
We recently welcomed 2 new accessibility testers to the Home Office – Stella Majcen and Yacoob Woozeer, who’ve joined James Buller to form the Access Needs team. Together, they bring...
Building success
...an organisation that recognises people for who they are, not what they are or do, and in which everyone has a voice. Opportunity for all – and enabling those who...
Observational research: 5 tips for improving your approach
...we’re trying to solve and how to build a service that will work well for users. I was recently working on a database system that will be used by forces...
Psychological safety for researchers
...to stress, from the catastrophic (for example, grievances and major life changes) to the everyday (for example, sleeping habits and holidays). It then generates a score which indicates your current...
How does CoLab help the Home Office solve problems?
Posted by:
Katy Arnold, Deputy Director for Design and Research, Posted on:
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Categories:
Design, User research
...problem We’ve drawn on the Design Council’s ‘Double Diamond’, a known framework for design thinking and methods. Diagram A shows how we have adapted the ‘Double Diamond’ for our purposes....
Developing accessible services: ‘It’s a team sport’
Posted by:
Accessibility and Digital Inclusion team, Posted on:
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Categories:
Accessibility, Software engineering
The Home Office Accessibility and Digital Inclusion team. Join us for our upcoming live event on 27 July to hear about career development opportunities for our software engineers and the...
A product-centric approach: the EU Settlement Scheme
...ahead of an immovable deadline as the scope and rules for the scheme changed, the requirements for the system were also changing many aspects of the application process were new...
Want a career in tech? Join our graduate Dynamic Development Scheme
Posted by:
Dan Carr, DDS Senior Data Analyst Associate, Posted on:
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Categories:
Graduates, Recruitment
Update: This blog has been updated to include the link to our current Dynamic Development Scheme and Dan’s promotion success. The Dynamic Development Scheme (DDS) is an exciting two-year rotational...
Using ‘cooperative usability testing’ with our expert users
Posted by:
Liam O'Brien and Samantha Dickinson, Posted on:
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Categories:
Continuous improvement, User research
At the Home Office, usability testing is our go-to method for finding out how well a service will work for people. With expert users we need to understand how well...
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