Service design at the Home Office
...to prove their identity or eligibility for something, and helping people understand what they’re entitled to. We also design for behind-the-scenes activities: the services people need to do their jobs...
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Clear career pathways: The IT Profession at the Home Office
Posted by:
Heather Hawkins, Community Lead, IT Operations and Nicola Gibson, Head of Role, IT Operations, Posted on:
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Categories:
Continuous improvement, IT Operations
...are responsible for producing comprehensive and forward-looking service designs. These teams help manage the structured and safe transition of projects to live service. The benefits of belonging to the IT...
Inclusive language by design
Posted by:
Sarraounia Christianson, Senior Content Designer and Cara Aikman, Senior Product Manager, Posted on:
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Categories:
Continuous improvement, User centred design
...are starting to develop their own inclusive language guides to provide a standard for designers and create consistency in their approaches to language. NHS Digital for example have an inclusive...
Tips for writing for non-native English speakers
Posted by:
Amanda Summers-Plotno and Ben Stevens, Product Lead, Enablers, Posted on:
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Categories:
Service design, User research
...avoid confusion, particularly for non-native speakers, it is clearer to use ‘for example’ and far clearer to use ‘specifically’. Abbreviating through punctuation can also puzzle non-native speakers. Think of all...
Riddle me this: ‘Ooo, advanced, clearly!’
Posted by:
Eleanor West, Emerging Talent Lead, Posted on:
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Categories:
apprenticeship, Recruitment, Uncategorized
...we are looking for and you’re ready for career in tech, start here. For more information about becoming a DDaT apprentice at the Home Office please search CS Jobs where...
How we collaborated across government to design content supporting Afghan resettlement
...and edit. The right format for the job was a guidance document: a set of linked web pages with a table of contents for navigation. Guidance documents rank high in...
Want a career in digital? The Home Office Digital Career Development Programme is now open
...you’re offered a role, you’ll be put forward for security clearance. If you apply for security clearance you should usually have been continuously resident in the UK for five years....
Content is crucial, but the right design is essential
...don’t need to see the code. Instead, they enter an employer’s email address and the code is sent directly to the employer with instructions on how to use it. So...
Cracking the HOF code
I’m a designer and I prototype in code, the kind you put together to test ideas quickly and iterate continuously to meet user needs. Home Office Forms (HOF) is a...
Passwords are a pain
...that didn’t require users to remember a password. We tried using codes instead of links. Send the user a code, user enters a code to access the website. But we...