Software Developer apprenticeships at the Home Office
...than going back to university to study a computer science degree. So I was thrilled to be accepted onto the first ever cross-government cohort for the Level 4 Software Developer...
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How will this new shiny thing deliver value?
...often feels like guesswork, so I decided to try and measure it. Get to know the process I started looking at how case workers were currently doing things. They followed...
Sharing user-centred design lessons learnt at the Home Office
Posted by:
Chris Taylor, Head of User-Centred Design and Sara Vincent, Head of Content Design, Posted on:
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Categories:
Continuous improvement, User centred design
...or time limitations, so we have to find more pragmatic ways to get teams thinking and working. We need to get the ways of working right, make sure everyone is...
Inclusive language by design
Posted by:
Sarraounia Christianson, Senior Content Designer and Cara Aikman, Senior Product Manager, Posted on:
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Categories:
Continuous improvement, User centred design
...to. Our services need to be consciously unbiased to effectively serve our users, so we wanted to fill the gap in how we use language to design inclusively. Other organisations...
Agile: back to basics
...the build are broken down into user stories, which are prioritised and delivered in short sprints. This approach allows teams to react to change – to change the thing they’re...
Unlocking the power of data analysis at the Home Office: introducing the Analytics Workbench
Posted by:
Stefan Collymore, Product Manager and Annika Toomer, Product Manager, Posted on:
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Categories:
Continuous improvement, Data
...User Interface use industry standard tooling to perform analysis and generate insights collaborate with team members on data sets to raise the level of set quality, and re-use code and...
What makes a good interview?
...interviews to get good quality data. Get it wrong and you’ll get poor insights, which can lead to services being designed and built for the wrong thing. But performing good...
Why well-meaning ideas can have unintended consequences
...to happen to protect users and provide trust in the service. So if you're asked by someone to just get something live or published, talk to them about the benefits...
Great things about being a user research intern for Home Office Digital
...the long term usability. To do this, I’ve had to understand how the single intelligence platform will fit into the working day of the staff who will use it. Nick,...
Using ‘cooperative usability testing’ with our expert users
Posted by:
Liam O'Brien and Samantha Dickinson, Posted on:
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Categories:
Continuous improvement, User research
At the Home Office, usability testing is our go-to method for finding out how well a service will work for people. With expert users we need to understand how well...