...adequate housing. Problem definition and target outcomes We used insight from our user research to define three core problem statements and used these to establish target outcomes. Problem statements: How...
...huge challenges due to multiple tooling and collaborative spaces across the department, we didn't get very far. What we store and how we store it We've now decided to try...
...deadlines and need to deliver services despite not knowing all the answers. In such cases, how can we still deliver something that users will be able to use? Making assumptions...
...to help on the Biometric Residence Permit (BRP) service. Foreign Nationals must have a biometric residence permit (BRP) if they want to apply to come to the UK, apply to...
...to see how people refer to or think about services, and worked with business architects in all main operational areas. We then took an initial draft to stakeholders in strategy...
...next team the know-how it needs. This stuff isn’t glitzy. You’ll never be able to stand up and speak at a conference about how awesome your minutes are. But that...
...to the internship on Civil Service jobs and she decided to apply. What content design means to us As content designers, we need to be able to communicate complex processes...
...topics covered a range of issues, including maternity and promotion. Around 20 women pitched topics they’d like to discuss, and then the men were encouraged to make a suggestion. I...
...are a series of events that give colleagues the opportunity to share their views on a particular topic. The topics are chosen in response to interest and, this year, colleagues...
When we build teams to work on services, the individuals may have never worked together before, and may have different ways of describing their work. When we try to get...
