Problem solving with a design sprint
...format and we hoped the time constraint would force decisions and quick progress. We planned to prototype a solution to test our assumptions with real users. The design sprint in...
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The hidden benefits of user centred design
Posted by:
Chris Taylor, Head of User-Centred Design, Posted on:
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Categories:
Design, Service design
...an online application form easier to understand, or optimising the underlying code for a service – increases your own emotional investment in a project and therefore your motivation. Next time...
Theory to practice: my first steps as a user researcher intern
...to a world of training. I’ve been offered more opportunities than I can count. For example, I was recommended for the Whitehall & Industry Group’s (WIG) Future Leaders course, which...
Storing and sharing user research
...start on new projects. We make sure to include a summary of what the research was for, the date it was carried out and names of key people involved. We're...
What agile means for the Home Office
I’m Clare Young, Head of Agile Delivery in Home Office Digital. My job involves building and leading the delivery manager community and promoting the use of agile ways of working...
Creating common ground with design standards
...they need. The design standards can help guide other professions, for example developers or researchers who might need to be a voice for users in the absence of designers. Remote...
Where do service designers fit within an organisation?
...as part of a strategy, business design or entry gate team to help initiate and frame briefs for new projects, and on-board and guide incoming teams. Help steer or redirect...
Three things I learned using future-mapping tools with users
...anything ‘wrong’. But for some it was too much of a leap. One participant managed to avoid touching or interacting with the cards for the whole session. However, this still...
A collaborative approach to service assessments
...we can create important digital services that work for users, in a wider context of being value for money and fit for purpose. I trained 22 internal service assessors during...
User research and design in Home Office Digital
...during transactions, it can be expensive to resolve — both for users and for government. Our work helps to ensure compliance with legislation by reducing genuine user errors and by...