...the way we review submissions. For example, we recently conducted usability testing to make the submission form clearer and easier to complete. How our ethics board supports our user researchers...
...feedback on strategy We had an established way of assessing new and redesigned services, but no ongoing monitoring of existing and live services. We also had feedback from our assessors...
...reason a service doesn’t meet the standard is because the team hasn’t understood their user need. So when we meet a new team or see a new service, the first...
...first and foremost, which is not always the case elsewhere. GA teaches a user centred version of the Double Diamond model - a creative process developed by the Design Council....
...strategic direction for engineering, technology and architecture across the Home Office. That means 2 things: Doing some architectural work, making sure new systems are well designed and current systems are...
...humble blog post. In the Home Office Digital content design team we often share ideas, advice and suggestions about each other’s work. We wanted to do the same for our...
...easier for someone to use improving confidence and accuracy in decision making to give better value for money identifying how services could better meet policy intent creating the right conditions...
...train new team members. He later asked for more copies to be printed – both to put up in the office and to use as an engagement tool for other...
...commonly mix up (‘weather’ and ‘whether’ for me). A checklist will help you remember to look specifically for those mistakes. The ‘2i’ checklist is also a good place to start....
...partnerships. Although you can use local register offices, such as your local library, to use the registration service, it’s the registration district that’s responsible for making sure that certificates for...
