...partnerships. Although you can use local register offices, such as your local library, to use the registration service, it’s the registration district that’s responsible for making sure that certificates for...
...conversations and interviews, a desk set up with laptops for testing prototypes, and cameras and microphones for recording the session. The usability testing and observation rooms in Croydon. We also...
...– to explain what we mean by ‘user research’. We wanted something we could promote, post to online forums and even send out in recruitment emails. We wanted a text...
...feedback on strategy We had an established way of assessing new and redesigned services, but no ongoing monitoring of existing and live services. We also had feedback from our assessors...
...train new team members. He later asked for more copies to be printed – both to put up in the office and to use as an engagement tool for other...
...easier for someone to use improving confidence and accuracy in decision making to give better value for money identifying how services could better meet policy intent creating the right conditions...
...humble blog post. In the Home Office Digital content design team we often share ideas, advice and suggestions about each other’s work. We wanted to do the same for our...
...strategic direction for engineering, technology and architecture across the Home Office. That means 2 things: Doing some architectural work, making sure new systems are well designed and current systems are...
...first and foremost, which is not always the case elsewhere. GA teaches a user centred version of the Double Diamond model - a creative process developed by the Design Council....
...reason a service doesn’t meet the standard is because the team hasn’t understood their user need. So when we meet a new team or see a new service, the first...
