What Deaf awareness week means to Home Office Digital
...in Home Office Digital to better understand the needs of Deaf users. The whole user research and design team has taken part in Deaf awareness training. We learnt just how...
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Creating a common language to describe services
...what everyone means when they say ‘service’, ‘product’, ‘user need’, ‘platform’, ‘channel’, ‘architecture’, ‘policy’, ‘data’ and ‘strategy’, for example, as we all have our own definitions. We’ve looked at ways...
Tips on measuring performance
...they do, try to put in processes to measure these before the service goes live. See it as an opportunity to test hypotheses about user behaviour or service improvements, and...
Take note: why you should keep records of service decisions
...there was a really good reason for these things when the service was built, but technology, the law or the user need has changed and it’s no longer relevant. Sharing...
Can graphic design save your life?
...A graphic designer also needs to make tough decisions. For example, questioning content and messaging, understanding user needs and knowing how to use design techniques effectively to support the thing...
Building success
...This blog site has already covered a lot of the work we do around user needs and accessibility. I wanted to add my own view, which is that by showing...
Let's change it up: the world of Head of Role
Let’s get something straight, 6 months ago I knew a bit about the Civil Service (having been a consultant) and pretty much nothing about the Home Office (apart from applying...
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