Launching a service in Kuwait - adjusting your user research
...way a private beta should be launched. The launch was combined with a user research field trip so we could test the system with these beta users. I’ve been on...
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Software Developer apprenticeships at the Home Office
...switched careers with no coding experience I still wasn’t sure where I wanted to go with this role but it did make me realise that I relished the new challenges...
Building digital capability through our DDaT Profession framework
Posted by:
Laura Gregory, Head of DDaT Capability and Profession Management, Posted on:
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Categories:
Continuous improvement, Recruitment
...We’ve created new role clusters and positions and aligned these to the Skills Framework for the Information Age (SFIA). SFIA defines the skills and competencies required by professionals who design,...
Launching the Home Office 2030 Digital Strategy
Posted by:
Rob Thompson, Home Office Chief Digital, Data and Technology Officer, Posted on:
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Categories:
DDaT Strategy, Digital strategy, Transformation
...to keep citizens safe and the country secure. When we introduced the Home Office 2024 DDaT Strategy 4 years ago, we laid out our intention to become a department of...
Crossing the Atlantic: integrating with US Global Entry
...and is still being tested. We’re controlling user volumes through the use of ‘invitation codes’, which are being sent out to selected end users with the help of commercial partners....
What are we doing in DevOps at the Home Office?
...also putting users first; our User Centred Design (UCD) community is strong, working with the new tech/policy groups and our Innovation Pipeline to make sure we look at things the...
Prototype training: what we teach and what we've learnt
...coding and prototyping, but a lot of new designers and non-design colleagues wanted to code and make their own prototypes, but had no idea where to start. There was a...
The hidden benefits of user centred design
Posted by:
Chris Taylor, Head of User-Centred Design, Posted on:
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Categories:
Design, Service design
Delivery teams across the Home Office spend a lot of time observing and testing ideas with users. It’s an essential component of user centred design and helps us understand if...
Explaining the motivations for accessible design
Posted by:
James Buller and Sue Spevack, Interaction Designer, Posted on:
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Categories:
Accessibility, Design
...or nothing to write accessible code. Good quality code is better to collaborate on, iterate and inherit. And changing code later can cause problems, higher costs and delays. Accessible services...
Applying for your passport online
Posted by:
Mark Prince and Clare Watson, Posted on:
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Categories:
Design, Live services, User research
...new service removes the need for users to get the back of their photo signed by a friend or colleague (countersigning an application). Instead, users give the name and email...
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