Uncommon people
...of pathfinder teams and now we need some real talent to come and help form and build a dynamic development hub. We are looking for 'uncommon people'. The people we...
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Intro to the the Home Office Assisted Digital Team
...service moved online, support should be available for all users to access and use them equally. Assisted digital in the Home Office Since forming our new research team In January...
User research and design in Home Office Digital
...during transactions, it can be expensive to resolve — both for users and for government. Our work helps to ensure compliance with legislation by reducing genuine user errors and by...
Tips on how to proofread your own content
...commonly mix up (‘weather’ and ‘whether’ for me). A checklist will help you remember to look specifically for those mistakes. The ‘2i’ checklist is also a good place to start....
How a digital team is helping to resettle Syrian refugees
I’m immensely proud to be working as a researcher on a smart but simple-to-use case-working service for staff at the Home Office. Just over a year ago the then Prime...
A digital age for all ages
...those whose careers have developed with a less flexible way of working and a more formal dress code. I read an article a while back from a top female CEO...
Take note: why you should keep records of service decisions
...there was a really good reason for these things when the service was built, but technology, the law or the user need has changed and it’s no longer relevant. Sharing...
Making ethics part of the way we design products and services
Posted by:
Sue Spevack, Interaction Designer and Sarah Lombardi, Principal Content Designer, Posted on:
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Categories:
Continuous improvement, User centred design
...for the user-centred design community (UCD) at the Home Office. The UCD community has practice leads in a number of areas, including climate and sustainability, inclusion and prototyping. Our aim...
Analysing data to identify risks at the UK border
Posted by:
Andy Gregory, Deputy Director, Data Services and Analytics, Posted on:
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Categories:
Data, DDaT Strategy
...border community, for example intelligence officers, use data to analyse certain patterns in how people enter the UK. Now that the BRTC is operational, Border Force subject matter experts have...
Introducing Anthony Croxford, our new COO
...better serve our current staff from other under-represented groups. This includes helping them develop the skills and experiences they may need when applying for internal promotions. We’re out and about...