In my role as Deputy Director for Design and Research I’ve been focused mostly on helping the organisation create more user-centred products and services. Recently that changed and I became...
...and being more aware of the culture, we scheduled the sessions for later in the day - between 12pm and 7pm) to make it more convenient for the users. We...
...outcomes for citizens and government. For example, they can access side-by-side support to get online for applications such as citizenship, passports, driver’s licences and birth registrations. Caseworkers say they get...
...that you want answering, otherwise it could be confusing for the participant and difficult for you. Get off to a good start A lot happens at the start of an...
...a broader set of form goals. The main packages within HOF are hmpo-form-wizard and hmpo-template-mixins. The wizard enables us to quickly build multi-stage form journeys, while the template mixins allow...
Our Technical Architects are responsible for the design and build of the technical architecture that benefits Home Office teams as well as the services you use. To do that we...
...I’m responsible for the strategic direction of Data Science in Digital, Data and Technology (DDaT). I lead on how we add value to products and on horizon scanning for new...
...for short), which provides a way of keeping track of work to improve the directorate, identifying where actions are blocked or stuck, and a way of solving these blockers ....
...for an interviewee describing a particular issue, but those reasons won't be the same for each interviewee. A more accurate interpretation may only be gradually revealed throughout the course of...
...The Immigration Technology portfolio is responsible for designing, building and delivering significant software systems so members of the public and immigration officials can apply for and process immigration applications of...
