Great things about being a user research intern for Home Office Digital
...Office Digital. On day one in our new role, we quite literally had to learn a new language - with lessons in British Sign Language – we also had to...
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The latest from the Home Office's Service Optimisation team
...look after live services, as well as building new services. My team will initially be building the new firearms licensing services, while Paul’s team will be focusing on the UK...
Introducing Anthony Croxford, our new COO
...at recruitment events and advertise new opportunities on Civil Service Jobs. New people bring energy and fresh ideas that we can inject into our business. If, like me, you get...
Want a career in digital? The Home Office Digital Career Development Programme is now open
...increase throughout the programme. From programme to a permanent position I’ll be rotating onto a new project soon - building something new, which will plug any gaps in my knowledge...
Looking for a career change? Go digital
...new field, a new team and a new role I was also joining during lockdown! I now work with a project mentor from the research operations team who supports me...
Deciding not to build a new service: why stopping can be the right outcome
Posted by:
Anne Wicks, Content Designer, Posted on:
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Categories:
Service design, User centred design
...to a surprising but important conclusion - that building a new service isn’t always the right thing to do. User-centred design (UCD) helps teams explore problems from the perspective of...
Our ‘effective delivery’ principle in action: Updating a scientific e-licensing service
...the service to fix these problems, using patterns and components from GOV.UK’s Design System, the Home Office Design System and the Technology Code of Practice. This included a redesigned application...
The Digital Service Standard: how to get it right first time
...help teams get it right first time. Do the reading Do the reading before starting a new digital project – you’ll gain a lot if you do. GOV.UK has lots...
Discovering the value of access needs research
Posted by:
Aspasia Dellaporta and Chris Lansley, Posted on:
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Categories:
Accessibility, Service design, User research
...Chris’ account of the session. Testing the service with a screen reader and voice recognition user When I first encountered the new service, I was struck by how much simpler...
What do service designers do?
As we establish new roles in public service, such as 'service designers', it raises some good questions and debate. We already have multidisciplinary teams designing and building services, so where...