What we mean by service outcomes and measurement
...for users shown here are essentially written as core user needs that have been met – ie, the result of what happens if this service or stage performs well. Similarly,...
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Women Returners at the Home Office
...servant friends who encouraged me to apply, explaining that the flexible work practices offered in the civil service would be perfect for me as a single parent of relatively young...
Celebrating International Women’s Day at the Home Office
Posted by:
April Watkins, Charlotte Sides, Sheila Philips, Angela Delahunty, Carolyn Pratley, Susan Yarnold and Emma Bell, Posted on:
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Categories:
Diversity, Equality
...and deliver digital solutions that make a difference. We canvassed some of the outstanding women in tech roles across our organisation asking: ‘What does it mean to you to be...
Deciding not to build a new service: why stopping can be the right outcome
Posted by:
Anne Wicks, Content Designer, Posted on:
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Categories:
Service design, User centred design
Putting users at the heart of service design means making decisions based on what they actually need, not just what design and delivery teams assume they need. Sometimes that leads...
Our ‘effective delivery’ principle in action: Updating a scientific e-licensing service
...cancer, for example. To do research, scientists need a licence for themselves and their project, and they need to carry out the work at a licensed establishment. Licence applications are...
My experience as a female developer
...to describe it. I don’t know what it’s like to work in other lines of work and I don’t know what it’s like to be male – let alone a...
Discovering the value of access needs research
Posted by:
Aspasia Dellaporta and Chris Lansley, Posted on:
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Categories:
Accessibility, Service design, User research
...the content, design and code of the forms to address the issues John encountered. By making the service more accessible for John, we’ll make it easier for everyone to use....
Want to work on digital services that matter?
...a role, you’ll be put forward for security clearance. If you apply for security clearance you should usually have been continuously resident in the UK for 5 years ...
Illustrating the importance of accessible design
...the importance of accessibility, and also to remind teams of their duty to create accessible services. We worked together to write statements that would best reflect these aims. Here’s what...
How we use the digital inclusion scale
...For us, the scale did attempt to account for a full spectrum of users’ digital skill levels and allowed us to prove to stakeholders that our research was representative. Having...
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