How will this new shiny thing deliver value?
...real value. 5 minutes here and there can soon add up Plus, there’s nothing better than showing how costly an existing process is to get support for a better, user-focussed...
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How we co-created Business Design Principles for the Home Office
Posted by:
Katy Arnold, Deputy Director for Design and Research and Sara Vincent, Head of Content Design, Posted on:
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Categories:
Design, Service design
...be able to demonstrate what they’re doing to understand their users and how they’ll assess the impact of decisions on them. They should also be able to show how they’re...
Quicker delivery on ministerial commitments using cloud architectures and fast flow principles
Posted by:
Dimitris Perdikou, Portfolio Chief Technology Officer, Data Services and Analytics, Posted on:
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Categories:
Continuous improvement, Data
...that our existing approach to the data ingestion problem would not enable our users to deliver on key ministerial priorities, which prompted us to radically rethink our solution to this...
Our ‘effective delivery’ principle in action: Updating a scientific e-licensing service
...a direct replacement based on programme requirements. Learning from user research to improve service design To understand the needs of users, our team did comprehensive user research during discovery. We...
The Digital Service Standard: how to get it right first time
...from the role, making it a good time to share some thoughts so I can help other Home Office delivery teams. To that aim, I’ve put together some guidance to...
Sharing design patterns to work smarter
Posted by:
Michael Owen and Ben Farber, Posted on:
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Categories:
Continuous improvement, Design, Service design
...use our internal patterns for things like logging into a service or writing a report. We hope to include lots of useful information about the user research and accessibility testing...
Launching a service in Kuwait - adjusting your user research
...tell the user too much information in advance, but we decided to do this because this was a private beta launch - the user would be using the service for...
What does transformation really mean?
...easier for someone to use improving confidence and accuracy in decision making to give better value for money identifying how services could better meet policy intent creating the right conditions...
Designing for government: an intern's perspective
...Before my internship, I did minimal research on projects. Now, it’s something I’m involved with throughout. It’s been great to take my designs into research sessions to see how users...
Let's change it up: the world of Head of Role
...Chief Technology Office has expanded from 20 to 55, my team from 2 to 5 and there is a mandate to expand Software Engineering by 5 times. Who said the...
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