Launching a service in Kuwait - adjusting your user research
...way a private beta should be launched. The launch was combined with a user research field trip so we could test the system with these beta users. I’ve been on...
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Prototyping content
...one of HOD’s designers knew of some tools to create clickable prototypes without using HTML. Not just for pranks Although billed as a way to prank your friends, Page Editor...
Tips on how to proofread your own content
The best way to proof your content is for someone else to read it. But sometimes you don’t have time - how can you be sure you’ve caught all the...
Designing with an accessible mindset
...everyone can use, regardless of the user’s health or ability. It often requires more work upfront, but helping more people and delighting those who successfully use the services, is well...
Why we should all try being a content designer
...losing the meaning. Once they’ve done that, they give it to someone else to do the same. Somewhere along the way, you realise they aren’t attacking your work, they’re helping...
Creating a common language to describe services
...just one step in a bigger process. We’ve called these sub-services, and examples include: applying for a visa applying for a licence granting or refusing permission revoking someone’s permission Capabilities...
Tips on measuring performance
...template for a performance workshop. From running similar workshops, it helped me to understand what can be done to improve performance analysis in the department. A photo from one of...
Building the ‘registration district’ register alpha
...we developed with the Foreign and Commonwealth Office (FCO). One of the first departments I started working with at the end of last year was the General Register Office (GRO)....
Building internal systems v providing services
...there are many kinds of people involved in a service. When we redesign larger services to better achieve policy intent and meet user needs, we have to understand important distinctions...
Creating common ground with design standards
...Home Office and wider government. Importance of language One clear need we discovered was clarity of language. The words we use are really important. As designers, we need to be...
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