A digital age for all ages
...we should be thinking about. We must also consider age. Without mentioning names, I had an encounter with someone recently and it really affected me. In fact, the comments they...
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Using the physical space in an Agile Project
...with, as you can see in the photo. And while the way we used the wall constantly changed, I’d like to share with you a snapshot depicting one of the...
Three things I learned using future-mapping tools with users
...in the UK: Matching refugees to a new area is a complex decision and could potentially involve dozens of different criteria. We need to consider housing and health requirements –...
The latest from the Home Office's Service Optimisation team
Hi all, my name’s Wasim and I'm one of the delivery managers in the Service Optimisation (SO) team. It’s been an interesting few months over here in our Metro Point...
Internal service assessments: how we maintain quality
...now? No more 18 pages of prompts and guidance. No more pre-prepared answers to a pre-prepared set of questions. Thanks to GDS we’ve now got a one-page assessment agenda. One...
Delivery managers, product managers and service managers – how to get the best out of them
...A simplistic view is explained by Henrik Kniberg in the picture below: do the right thing do things right get better and better every day Getting the intersection right Knowing...
How will this new shiny thing deliver value?
...you work out average times, you need to deal with any outlying times. If timings for one task are between 4 and 6 minutes but you have one at 15...
Theory to practice: diary of an interaction design intern
...feedback. Design for everyone Government digital products have a diverse user base. Public services need to be accessible to everyone and this can lead to very interesting design challenges, where...
Confidence tricks: how to help assisted digital users
...you must answer one question before seeing the next. This compounds the anxiety and confusion felt by people who have difficulty using the internet, particularly when completing lengthy and complex...
The learning curve of a HODDaT user researcher intern
...participants. I’ve also learnt the necessity of including users with access and assisted digital needs in all rounds of research to make sure we’re building services that everyone can use....
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