Take note: why you should keep records of service decisions

...did this as if knowing that, one day, someone might read them so they could fix something. Or make something better. Which is what we do in service optimisation. That...
...did this as if knowing that, one day, someone might read them so they could fix something. Or make something better. Which is what we do in service optimisation. That...
User researchers work across the Home Office, gaining insight to improve services in immigration, passports and borders. None of this could happen without user research participants and somewhere to talk...
...someone to talk to one-to-one about any aspect of your job. They’ve travelled the path you’re on, making their experiences and opinions invaluable. User researcher, and author of this blog,...
...problems that we’re well placed to help solve at that level. Likely problems include: not knowing if all the work we’re doing is cohesively making things better in a measurable...
...4 days. Next came 130 telephone interviews, conducted over a week. Following those, we made formal offers – all within 6 weeks of the application closing date. One of our...
...reflects the diverse society it serves. Not only is it simply the right thing to do, but from a business perspective, we get better outcomes and better decisions when we’re...
...objectives ensure that supporting technology is working, and if not collaborate within DDaT to fix it There is also a big dependency between professions here (you can’t have 1000 Engineers...
...research. This is called ideation. We then use a structured method to reduce these to a more manageable number to work with in the lab. We assess ideas, one by...
...ideal for someone like me who was starting out a new career in developing. I applied, not thinking for one moment that a self-taught beginner would be accepted on the...
...successfully apply for one of our great tech roles here at the Home Office. We advertise our vacancies on Civil Service Jobs. You can set alerts to receive emails for...
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