...‘redesigning all the websites and letters, talking to everyone involved, reviewing casework processes, system maintenance and code, while understanding the wider context of someone’s real user journey – everything that...
...from other research projects that could be relevant to the team’s current project. In this instance, our current project involved the creation of an internal service for the Home Office,...
...Forms Government services tend to use a lot of forms. It’s no different at the Home Office. We’ve been building a framework for forms since last year called Home Office...
...that stood out for me were the importance of recognising your privileged position, and the ingredients of a motivated team. What motivates teams and makes them more effective? Meri talked...
We have around 700 teams delivering services at the Home Office. That’s a lot of teams, in different locations, working to deliver services that meet the needs of their users....
...who uses our software to turn that application into a result. Being an important part of a team that creates simple and successful online user journeys gives me great job...
I’m a recent interaction design graduate. The course gave me ideas about what path my future career might take, but the idea of designing services for government was something I...
...we can create important digital services that work for users, in a wider context of being value for money and fit for purpose. I trained 22 internal service assessors during...
...past interns, who has just been promoted to a senior executive officer role, reflected that: “The Home Office user research internship programme has been fantastic. It’s given me the chance...
...we understand and make the most of what technology can do for us. Connect Conversations are tapping into our colleagues’ curiosity about the potential for digital transformation across the Home...
