Where do service designers fit within an organisation?
...problems that we’re well placed to help solve at that level. Likely problems include: not knowing if all the work we’re doing is cohesively making things better in a measurable...
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Announcing our new Deputy Director, Design and Research - Katy Arnold
Posted by:
Rob Thompson, Home Office Chief Digital, Data and Technology Officer, Posted on:
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Categories:
Transformation
...outcomes for users. In government we build products and services that must work for everyone. Katy’s focus on accessibility and inclusive design has laid strong foundations for the future. I...
Introducing Anthony Croxford, our new COO
...organisation. You can often apply a service pattern to what, on the surface, look like different problems. Working together I’ve been here for almost a year and what I want...
Making ethics part of the way we design products and services
Posted by:
Sue Spevack, Interaction Designer and Sarah Lombardi, Principal Content Designer, Posted on:
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Categories:
Continuous improvement, User centred design
...principles that designers can use. We’ll explore what those principles mean to us and how we’re going to apply and promote them. But more on that in another blog. Want...
What Deaf awareness week means to Home Office Digital
Understanding Deaf users’ needs means we can create digital services that better meet those needs. As part of Deaf awareness week (2 to 8 May), here’s what we’ve been doing...
Why we should all try being a content designer
...long-term, but my brief foray has taught me a lot. I think it can do the same for most people working in digital. Care about the message, not the words...
Internal service assessments: how we maintain quality
...the public. So how do we ensure and maintain the quality of what we build? Collaborate and ask questions We think that early collaboration between teams and assessors helps us...
Theory to practice: diary of an interaction design intern
...all designed to mirror industry practice. At General Assembly (GA), I’d heard about the great design work being done around government and I wanted to work on products that helped...
Introducing Rob Thompson, our new CTO
Posted by:
Rob Thompson, Home Office Chief Digital, Data and Technology Officer, Posted on:
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Categories:
Iterating HOD
...strategic direction for engineering, technology and architecture across the Home Office. That means 2 things: Doing some architectural work, making sure new systems are well designed and current systems are...
Life after live
Posted by:
Louise Costelloe-Ward, Posted on:
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Categories:
Live services, Service assessments, Service optimisation
...is already used for assessing services that are going live. To address these we: Decided to trial shorter more random sessions, based on triggers such as a live service’s performance...
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