At the Home Office, usability testing is our go-to method for finding out how well a service will work for people. With expert users we need to understand how well...
...wasn’t receiving value for money and users weren’t adopting the solution as we had anticipated. I hope that by debunking these myths I’ve spotlighted more clearly what product management’s true...
...well for this - it does the hard calculations for you. Go to your users armed with your spreadsheet and a stopwatch. Be clear that you're not monitoring their performance....
...baby’ discovery – a high-level project that explored the services new parents use, for example registering the birth and applying for baby’s first passport. I was part of a small...
...of low skilled users to take part in research For advice and help on providing assisted digital support for your service, email the Home Office assisted digital team at AssistedDigital@digital.homeoffice.gov.uk....
...Data and Technology and are looking for a new challenge? That’s why from 2018 we’ll offer internships to civil servants looking for a change of career. Through the Home Office...
If you’re looking for a career where you can put your passion for research to practical use, then may I suggest you consider becoming a user researcher. It’s an exciting,...
...and reassessed what we were trying to achieve, both for users and the organisation. Stop. Pause. Reflect As an interaction designer and content designer, we’re constantly exploring the relationship between...
...high standards and we’re building for the long term. In addition to the Heads of Role positions we are recruiting for a number of other positions. Search for Home Office...
...roadmap is close to our heart. We recognise that developing our colleagues is key to driving forward improvements and delivering for DDaT. Our latest people survey showed that 78% of...
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