In line with our ‘Digital First’ agenda, we’ve modernised the Home Office caseworking process by digitising the customer journey through greater automation and better system integration.
...and is still being tested. We’re controlling user volumes through the use of ‘invitation codes’, which are being sent out to selected end users with the help of commercial partners....
My name is Katy Arnold and I lead a team of designers and researchers at the Home Office. We are part of Home Office Digital and we work on digital projects as part of the transformation of the department.
...of satisfaction from being able to deliver, and to be told by users you have transformed their experience for the better, delivering to operational staff new systems that meet their...
...15 questions about exemptions down to one - or none at all if you're over 18. To make these changes happen, we needed to make the case to our policy...
...of services that are already live. Screens showing live status of digital services We want all Home Office Digital services to be of a consistently high quality, irrespective of go...
