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LEDS: Police data in the digital age

A police officer sitting in a police vehicle looking at a digital ID of a person

LEDS: Police data in the digital age

This technical case study explains how a successful collaboration between the Home Office and the police has created a modern, accessible and API-led law enforcement data platform.

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Intro to the the Home Office Assisted Digital Team

Posted by: Clare Ridd and Maria Rosala, Posted on: 19 November 2015 - Categories: User research
A picture of Clare & Maria, the Assisted Digital user researchers in HOD

...working on new services were struggling to carry out the research they needed to pass service assessments. Since our formation, we have been carrying out longer pieces of research with...

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Crossing the Atlantic: integrating with US Global Entry

Posted by: Julian Dos Remedios, Posted on: 12 November 2015 - Categories: Content, Service design
Picture of the product planning wall for the Global Entry team. It features postit notes, whiteboards, coloured cards detailing user journeys and printouts of page designs.

...and is still being tested. We’re controlling user volumes through the use of ‘invitation codes’, which are being sent out to selected end users with the help of commercial partners....

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User research and design in Home Office Digital

Posted by: katyarnold, Posted on: 23 October 2015 - Categories: Content, Service design, User research
A group of user researchers gather around a laptop looking at the screen.

My name is Katy Arnold and I lead a team of designers and researchers at the Home Office. We are part of Home Office Digital and we work on digital projects as part of the transformation of the department.

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I used to dislike my job

Posted by: Julian Dos Remedios, Posted on: 22 September 2015 - Categories: Agile, Service design
Picture of thumbs up

...of satisfaction from being able to deliver, and to be told by users you have transformed their experience for the better, delivering to operational staff new systems that meet their...

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Simplifying the Immigration Health Surcharge by iterating policy

Posted by: Simon Cooper and Tom Ball, Posted on: 17 September 2015 - Categories: Content, Service design

...15 questions about exemptions down to one - or none at all if you're over 18. To make these changes happen, we needed to make the case to our policy...

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Life after live

Posted by: Louise Costelloe-Ward, Posted on: 17 September 2015 - Categories: Live services, Service assessments, Service optimisation
Screens showing live status of digital services

...of services that are already live. Screens showing live status of digital services We want all Home Office Digital services to be of a consistently high quality, irrespective of go...

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