We’re streamlining data to provide high quality, informed decision-making across the Home Office with our new platform, the Analytics Workbench.
Tristan Ostrowski, user researcher at the Police Digital Service, explains how to plan for psychological risks on a project.
Mark Prince, product manager at HM Passport Office, explains how users can now apply for their first adult passport online.
Senior user researcher Amy Everett explains how to improve your observational research approach to gain valuable user insights.
...to work. We also want to be representative of the people we serve and build more diverse teams. To do this, we’re developing several recruitment initiatives. We’re expanding our internship...
...don’t need to see the code. Instead, they enter an employer’s email address and the code is sent directly to the employer with instructions on how to use it. So...
...end the pilot so that our developers could start working on the new design. Testing our design We’re about to start a second pilot with our new design, which...
...way, if we share common values, and are clear about what they are. Today’s Civil Service is different from the one I joined more than 30 years ago. Technology is...
...team of 2 civil servants in 2015 to today’s 100 designers and researchers, she's built one of the most respected user-centred design practices in government. Katy Arnold Shaping the future...
...strategic direction for engineering, technology and architecture across the Home Office. That means 2 things: Doing some architectural work, making sure new systems are well designed and current systems are...
...past interns, who has just been promoted to a senior executive officer role, reflected that: “The Home Office user research internship programme has been fantastic. It’s given me the chance...
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