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Home Office Digital, Data and Technology

Deciding not to build a new service: why stopping can be the right outcome 

An image of a user centred design team working together on a service design.

Deciding not to build a new service: why stopping can be the right outcome 

5 tips for user-centred designers who are considering whether to continue building a new service for users.

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Moving into the digital age as an interaction design intern

Posted by: Deborah Gilkes, Posted on: 25 March 2019 - Categories: Design
Deborah Gilkes, interaction design intern

Deborah Gilkes, interaction design intern, tells us how she changed careers to join the Home Office

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Content design internship: first impressions

Posted by: Ounie Christianson and Tamsin O'Toole, Posted on: 12 March 2019 - Categories: Content, Design
Sticky notes describing activities related to content design

Ounie Christianson and Tamsin O'Toole explain what it's like to be content design interns at the Home Office

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Explaining the motivations for accessible design

Posted by: James Buller and Sue Spevack, Interaction Designer, Posted on: 1 March 2019 - Categories: Accessibility, Design
Design accessible services stickers

James Buller, Access Needs Lead, and Sue Spevack, graphic designer, tell us why it's important to design for all users.

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Psychological safety for researchers

Posted by: Tristan Ostrowski, Posted on: 15 February 2019 - Categories: User research
Image of stress bucket concept

Tristan Ostrowski, user researcher at the Police Digital Service, explains how to plan for psychological risks on a project.

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Applying for your passport online

Posted by: Mark Prince and Clare Watson, Posted on: 13 February 2019 - Categories: Design, Live services, User research
Screengrab for apply online for a passport start page

Mark Prince, product manager at HM Passport Office, explains how users can now apply for their first adult passport online.

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Observational research: 5 tips for improving your approach  

Posted by: Amy Everett, Posted on: 18 January 2019 - Categories: User research
Notebook with research notes

Senior user researcher Amy Everett explains how to improve your observational research approach to gain valuable user insights.

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Introducing Anthony Croxford, our new COO

Posted by: Anthony Croxford, Posted on: 11 January 2019 - Categories: Iterating HOD
A picture of Anthony Croxford

...to work. We also want to be representative of the people we serve and build more diverse teams. To do this, we’re developing several recruitment initiatives. We’re expanding our internship...

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Content is crucial, but the right design is essential

Posted by: Nick Cowan, Posted on: 20 December 2018 - Categories: Content, Design
A screenshot of the Prove your right to work to an employer service

...don’t need to see the code. Instead, they enter an employer’s email address and the code is sent directly to the employer with instructions on how to use it. So...

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Recognising when something's not working

Posted by: Karwai Pun and Sara Vincent, Head of Content Design, Posted on: 7 December 2018 - Categories: Agile, Content, Design
A sketch of the new simplified journey flow

...end the pilot so that our developers could start working on the new design.   Testing our design We’re about to start a second pilot with our new design, which...

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Building success

Posted by: Joanna Davinson, Posted on: 3 December 2018 - Categories: Transformation

...way, if we share common values, and are clear about what they are. Today’s Civil Service is different from the one I joined more than 30 years ago. Technology is...

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