Understanding Deaf users’ needs means we can create digital services that better meet those needs. As part of Deaf awareness week (2 to 8 May), here’s what we’ve been doing in Home Office Digital to better understand the needs of …
When Nick and I first got together to write this post about our time in Home Office Digital, it soon became clear that it was going to be a harder task than we first expected. This wasn’t just because we’ve …
We work on some really important services at the Home Office: things like coming to the UK, staying in the UK or getting faster access to other countries as a British passport holder.
I’ve been a civil servant designer at Home Office Digital for nearly 8 months now and I'd like to recount my experiences.
There’s been a lot of talk about gender diversity in digital over the last few weeks and rightly so, but it’s not just gender, or ethnicity that are the issues we should be thinking about.
Interviewing people is a fundamental user research skill. As user researchers, we want to find out about people, what they think, how they do things, what they find easy, what they find difficult... We want to understand their experiences.
Trouble writing that pesky presentation? Want help wording a research survey? Just ask a content designer.
Content design is informed by user research findings. With all government services this is critical, as it’s the user that needs to carry out certain tasks to reach a successful outcome - for example provide their date of birth or …
A little known fact about designers is that they are herd animals. Not only do they like the company of their kind, but they can benefit from working together in a number of ways.
Many content designers come from editorial or journalistic backgrounds, and while digital continues to become the dominant force in those roles, an agile approach to working hasn’t been adopted by everyone.