...get to grips with all the civil service acronyms and processes. There’s a strong sense of community One of the best features of Home Office Digital is the strong sense...
...than re-entering their details for many services, including Student Loans, senior services, housing and benefits. Digital booths in New Zealand, where users can get side-by-side help with govt.nz services Data...
...mandatory for public-facing transactional services, we hold all our internal services to the same standard. This is because our internal users are really important too. If we build great services...
...in the Immigration Technology Portfolio, during which time she learnt: the crucial part content designers play in agile service delivery teams how to do a content audit for a service...
...how users have responded to content in testing. The content within a service and across services needs to be consistent in style and language. If content exists within your service...
...of guidance on building and maintaining digital services, including the Service Manual, Design Principles, the Technology Code of Practice and the Digital Service Standard. It’s incredibly useful, but people don’t...
...exist. Which is a problem because they’re critical to understanding how and why a service was built. Such paperwork would really help us in service optimisation. We take live services...
...uncovered a problem with a service. But it can also be when there’s a technical or legal reason that means a service must function in a certain way. In both...
...iteratively and delivering better quality services, we’ve also developed a set of 16 policy principles that must be interpreted for each product, service or platform environment. The principles represent the...
...to: experiment with different actions to gather evidence for what works best measure the result after implementation to understand how successful we’ve been A high-quality product or service should balance...
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